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Once the reservation has been booked but the customer changed his mind, he can send a cancel request to the admin. He needs to go to My Booking and Reservation tab in My Account. Besides View and Reorder button, there will be Request Cancel buttons that once clicked, a request will be sent to the admin and an email will be sent to customers immediately.
From backend side, go to Cancel Requests tab, the admin can view the cancel requests.
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