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Table of Contents |
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Introduction
Follow Up Emails extension is a powerful extension which allows you to to keep a healthy interaction with your customers. You will be alble to create flexible rules for follow up emails and specifically link them up with your store.
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Configuration
General Configuration
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You can configure the extension;s general settings in Store > Configuration > Magenest > FollowUp Emails Configuration
- Time to be consider as abandoned cart: Set the period time for an abandoned cart ( Magento default is 60 minutes)
- Enable send email via gmail: If Yes, the follow up emails are sent to customers by Gmail account that you define below. If No, the follow up emails are sent by default mail account of website
- Gmail password & Gmail account: defines the default sender for extension's emails
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Event Title | Event Description |
Abandoned Cart: | |
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Abandoned Cart | This event allows sending email reminders to the customers who added any amount of products to their shopping cart and for some reason left the store without a purchase. |
Customer: | |
Customer Registration | Send emails to customers when they created an account at the store |
Customer Registration No Purchase In Period | This event allows sending emails to the registed customers who didn't purchase anything in a period time |
Customer Birthday | This event allows sending birthday greetings to the store customers |
Order: | |
This event allows sending emails to the customers upon any change in the order status like: | |
Order placed | When an order is placed |
Order Obtained Status Pending Payment | When an order captures updates of pending payment status |
Order Obtained Status Processing | When an order obtained Processing status |
Order Obtained Status Closed | When an order obtained Closed status |
Order Obtained Status Completed | When an order obtained Completed status |
Order Obtained Status Holded | When an order obtained Holded status |
Order Obtained Status Cancelled | When an order obtained Cancelled status |
Order Obtained Status Payment Review | When an order obtained Payment Review status |
Newsletter Subcribe: | |
Customer Subcribe | Send emails to customers when they subcribed to the Newsletter |
Customer Unsubcribe | This event cancels the subsequent notifications in case a customer clicks the unsubscribe link |
Wishlist: | |
Wishlist is shared | Send emails to customers when they shared their wishlist |
Wishlist is abandoned in period | Send emails to customers when their wishlist was abandoned in a period time |
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Rule Information
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General information include Rule Name, Status, Active From-To, Websites and Customer Groups.
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Condition
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Go to Marketing > FollowUp Emails > Rule and open a rule and click the Conditions tab.
Setting up rules allows you to set additional conditions based on customer details, who will receive certain emails.
You can use Customer, Shopping Cart, Order, Shipping Address, Wishlist conditions.
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Email Chain
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In this section you can add email instances that would be sent to a customer when the rule gets triggered. Remember you must add at least 1 email when creating a rule.
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In the Coupon section of extension you can search your cart price rule by type 3 characters for search auto complete. The extension will show 3 nearest results for you. Enter the promotion coupon you want for rule.
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Abandoned Cart List
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Go to Marketing > Follow Up Email > Abandoned Cart List.
Manage your customers' abandoned carts in this section.
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Customer Birthday Collect
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Go to Marketing > Follow Up Email > Customer Birthday
Collect your customers' date of births in this section.
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Mail Log
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Go to Marketing > Follow Up Email > Mail Log.
In the mail log grid, you can view any of the currently scheduled, already sent, failed and cancelled emails. The grid shows the status, created at/ sent at timestamps, rule details (rule ID, rule name) and recipient details email address).
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