Introduction to Magento Zoho CRM Integration

Magento Zoho CRM Integration is a prehensive module that provides automatic data synchronizing solution from your Magento sites to Zoho CRM.

Features

The Module supports the following synchronizations:
- Customer Accounts in Magento to Leads, Contacts and Accounts in Zoho.
- Products in Magento to Products in Zoho.
- Promotions in Magento to Campaigns in Zoho.
- Orders in Magento to Sales Orders in Zoho
- Invoices in Magento to Invoices in Zoho.
Admin can easily define field mappings to select what data to sync.
Admin can view the report to see the sync history between the two platforms.

For each request, you can only sync ferwer than 100 records (<100 records/request).

System Requirements

Your store should be running on Magento Community Edition version 1.8.x or 1.9.x.

Video Tutorial Playlist

( Go to the playlist to view more: https://www.youtube.com/playlist?list=PLOgckfH7zlZslbCnBHu6KVKseSsrJsnTh )

Configuration

First, you need to log into Magento's backend site. Click on ZohoCRM Integration → Configuration.

Generating Zoho Auth token

Method 1:
- Using the URL format: https://accounts.zoho.com/apiauthtoken/nb/create?SCOPE=ZohoCRM/crmapi&EMAIL_ID=Zoho CRM Username or Email ID&PASSWORD=Your Zoho CRM Password
- The generated output looks like this:

Method 2:
- Just leave the Auth token field blank, it will be automatically generated after you hit Save Config
- However, it is important for you to clear active auth token after a while. If the number of active auth token goes above 10, the extension cannot function properly.
- Click on your Profile picture at the top right corner, click on My Account –> Preferences –> Sessions –> Active Authtokens
- Delete active authtokens

Filling in necessary information

Fill in your email ID, password and auth token of Zoho.
Choose fields that you want to sync and hit Save Config

Data Integration Settings

You can choose which data fields you want to sync from Magento to Zoho.

Click on ZohoCRM Integration tab –> Field Mapping to view available mappings

You can edit, export to CSV, change status for fields or delete fields.

ecommerce zoho integration

To add new mapping, click on Add button then choose field mapping you want to sync

Select Table: select table that you want to sync
Magento Field: select Magento data field
Zoho Field: select Zoho data field
Status: active or deactive this data field sync
Description: describe this mapping

Then click on Save. Your field mapping will be included in the next sync.

To delete a mapping, Click on Edit –> Delete, Hit OK to confirm delete.

To retrieve newly created fields in Zoho, click on ZohoCRM Integration –> Retrieve Fields.

Mapping Field Template

Admins can refer to some mapping field templates below:

Documentation > 2. Magento Zoho CRM Integration User Guides > mapping_1.png

Documentation > 2. Magento Zoho CRM Integration User Guides > mapping_2.png

Documentation > 2. Magento Zoho CRM Integration User Guides > mapping_3.png

Documentation > 2. Magento Zoho CRM Integration User Guides > mapping_4.png

Main Functions

1. When a new account is registered in Magento, Zoho will automatically add a new record of this account in Leads

In Magento Register Page

In Zoho's Leads

2. When a customer updates his information, data in Leads and Contacts will also be updated automatically.

After successfully editing information

In Zoho's Contacts

3. When a customer adds items to cart then check out, Sales Orders in Zoho will be auto synced. Also, a record in Accounts of that customer will also be added if not exist.

After successfully placed an order.

In Zoho's Sales Orders

In Zoho's Accounts

Magento Zoho crm integration

4. When admin add a new product in Magento, Zoho will auto sync data about that product

After successfully Added Mushroom Escape

In Zoho's Products

5. When admin add a new Promotion in Magento, Zoho will auto sync data about it as a Campaign. All editing will also be synced.

When Free Gift Giveaways Promotion was created

A campaign was synced in Zoho

6. When an invoice is made by admin in Magento, **Invoice** in Zoho will be synced.

When an invoice is successfully sent

in Zoho's Invoices

7. When admin deletes a customer account in Magento, that customer will also be wiped from Leads, Accounts and Contacts in Zoho.

Customer Huan Dao Trong was deleted from Magento

In Zoho's Leads

In Zoho's Accounts

In Zoho's Contacts

Update

When a bug fix or new feature is released, we will provide you with the module's new package. All you need to do is repeating the above installing steps and uploading the package onto your store. The code will automatically override.
Flush the config cache. Your store and newly installed module should be working as expected.

Support

We will reply to support requests after 2 business days.
We will offer lifetime free update and 6 months free support for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products fit well in your site exactly like our demo.
Support DOES NOT include other series such as customizing our products, installation and uninstallation service.

Once again, thank you for purchasing our extension. If you have any questions relating to this extension, please do not hesitate to contact us for support