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Introduction to Magento Zoho CRM Integration V1.1.0

 

Magento Zoho CRM Integration V1.1.0 is a prehensive module that provides automatic data synchronizing solution from your Magento sites to Zoho CRM.

Features

 

  1. The Module supports the following synchronizations:
    • Customer Accounts in Magento to Leads, Contacts and Accounts in Zoho.
    • Products in Magento to Products in Zoho.
    • Promotions in Magento to Campaigns in Zoho.
    • Orders in Magento to Sales Orders in Zoho
    • Invoices in Magento to Invoices in Zoho.
  2. Admin can easily define field mappings to select what data to sync.
  3. Admin can view the report to see the sync history between the two platforms.

System Requirements

 

Your store should be running on Magento Community Edition version 1.8.x or 1.9.x.

Installation

Turn off Compilation mode

 

  • If compilation mode in your Magento is enabled in your Magento store, you have to turn it off, otherwise your store and admin site would be inaccessible after installing the extension.
  • To disable Magento Compilation, go to System–>Tools–>Compilation.

Zoho CRM Magento integration extension

  • Make sure you have backed up your Magento files and databases in case things go wrong.

Turn on cache

 

  • You have to turn on your configuration cache to prevent early installation, as it could be a reason of errors.
  • Go to System→Cache Management.

Zoho CRM Magento integration extension

Perform the Installation

 

  • After purchasing and download the module's zip file, unzip it into a directory of your choice.
  • We recommend using FileZilla to perform the installation via FTP. Enter your store's Host IP, Username and Password, then hit Quickconnect

Zoho CRM Magento integration extension

  • Carefully upload the files of the module to the corresponding directory

Post-installation

 

  • You should refresh Magento's cache to provide Magento with the ability to register a new extension.
  • To prevent an “Access Denied” error, you have to re-enter to the backend. Log in with a full administrator account to get the new permissions.
  • Now you should check whether your website and your new module works as expected.

Configuration

 

First, you need to log into Magento's backend site. Click on ZohoCRM Integration → Configuration.

Generating Zoho Auth token

 

Zoho CRM Magento integration extension

  • Method 2:
    • Just leave the Auth token field blank, it will be automatically generated after you hit Save Config
    • However, it is important for you to clear active auth token after a while. If the number of active auth token goes above 10, the extension cannot function properly.
    • Click on your Profile picture at the top right corner, click on My Account –> Preferences –> Sessions –> Active Authtokens
    • Delete active authtokens

Zoho CRM Magento integration extension

Filling in necessary information

Zoho CRM Magento integration extension

  • Fill in your email ID, password and auth token of Zoho.
  • Choose fields that you want to sync and hit Save Config

Data Integration Settings

 

  • You can choose which data fields you want to sync from Magento to Zoho.

Click on ZohoCRM Integration tab –> Field Mapping to view available mappings

 

Zoho CRM Magento integration extension

 

  • You can edit, export to CSV, change status for fields or delete fields.

Zoho CRM Magento integration extension

 

  • To add new mapping, click on Add button then choose field mapping you want to sync

Zoho CRM Magento integration extension

  1. Select Table: select table that you want to sync
  2. Magento Field: select Magento data field
  3. Zoho Field: select Zoho data field
  4. Status: active or deactive this data field sync
  5. Description: describe this mapping

Then click on Save. Your field mapping will be included in the next sync.

  • To delete a mapping, Click on Edit –> Delete, Hit OK to confirm delete.

Zoho CRM Magento integration extension

 

  • To retrieve newly created fields in Zoho, click on ZohoCRM Integration –> Retrieve Fields.

Zoho CRM Magento integration extension

 

Main Functions

1. When a new account is registered in Magento, Zoho will automatically add a new record of this account in Leads

 

  • In Magento Register Page

Zoho CRM Magento integration extension

  • In Zoho's Leads

Zoho CRM Magento integration extension

2. When a customer updates his information, data in Leads and Contacts will also be updated automatically.

 

  • After successfully editing information

Zoho CRM Magento integration extension

 

  • In Zoho's Contacts

Zoho CRM Magento integration extension

3. When a customer adds items to cart then check out, Sales Orders in Zoho will be auto synced. Also, a record in Accounts of that customer will also be added if not exist.

 

  • After successfully placed an order.

Zoho CRM Magento integration extension

  • In Zoho's Sales Orders

Zoho CRM Magento integration extension

 

  • In Zoho's Accounts

Zoho CRM Magento integration extension

4. When admin add a new product in Magento, Zoho will auto sync data about that product

 

  • After successfully Added Mushroom Escape

Zoho CRM Magento integration extension

 

  • In Zoho's Products

Zoho CRM Magento integration extension

5. When admin add a new Promotion in Magento, Zoho will auto sync data about it as a Campaign. All editing will also be synced.

 

  • When Free Gift Giveaways Promotion was created

Zoho CRM Magento integration extension

 

  • A campaign was synced in Zoho

Zoho CRM Magento integration extension

6. When an invoice is made by admin in Magento, **Invoice** in Zoho will be synced.

 

  • When an invoice is successfully sent

Zoho CRM Magento integration extension

  • in Zoho's Invoices

Zoho CRM Magento integration extension

7. When admin deletes a customer account in Magento, that customer will also be wiped from Leads, Accounts and Contacts in Zoho.

 

  • Customer Huan Dao Trong was deleted from Magento

Zoho CRM Magento integration extension

 

  • In Zoho's Leads

Zoho CRM Magento integration extension

 

  • In Zoho's Accounts

Zoho CRM Magento integration extension

 

  • In Zoho's Contacts

Zoho CRM Magento integration extension

Update

 

  • When a bug fix or new feature is released, we will provide you with the module's new package.
  • All you need to do is repeating the above installing steps and uploading the package onto your store. The code will automatically override.
  • Flush the config cache. Your store and newly installed module should be working as expected.

Support

  • Magenest offers the response time can be up to 3-5 days.
  • We offers lifetime support free for all of our paid products. Support includes answering questions related to our products, bug/error fixing to make sure our products work well in your site exactly like our demo.
  • Support DOES NOT include other services as customize our product to fit your own needs, installation service, uninstallation service. We ONLY support you with exist features of module
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